Our values in action
It's what we do to live our values that counts. You'll see them lived in the ways we
behave every day at Highways England. For example, take Steve and Richard...
Steve Adams: saving a life on the motorway
Traffic Officer Steve is known for his customer service skills. As his Team Manager Paul
Yates says, “No matter how difficult or complicated an incident on the network might be,
Steve puts the customer at ease, looking after their welfare while he manages traffic.”
In the summer of 2016, Steve leapt into action demonstrating not just his commitment to
safety and his ability to own a situation, but also, his integrity. A customer was
driving on the M3, when her three-year-old son suffered his first seizure. She pulled
over, feeling helpless.
When Steve arrived, he immediately calmed the situation down. He briefed emergency
services, and talked to the boy while they waited to reassure him, before carrying him
into the ambulance. It moved the boy’s mother to comment, “If Steve was afraid or
nervous, he didn’t show it. He was amazing.”
All of us at Highways England live and breathe our values. None more so than our leaders.
They set the standard and help to power our enthusiasm through the toughest challenges.
Whatever level you join us at, you can rest assured that every one of our leaders
benefits from management development training designed to make Highways England an even
We all have a part to play in shaping a culture of high performance. With inspiring
leadership, clear direction and values that matter, we will revolutionise the road